Automated Email Reminders & Feedback Requests with Custom Booking Software
Reduce no-shows and boost customer engagement with automated email reminders and feedback request emails. Discover how Baluu’s custom booking software makes it simple — and free.
Running classes, workshops, or events means keeping track of schedules, clients, and communication — and that can quickly get overwhelming. Customers lead busy lives, and even with the best intentions, they sometimes forget their booking.
That’s why automated email reminders are a real game changer. They ensure your valued customers receive timely updates while giving you the freedom to focus on delivering an excellent service.
Why Automated Reminders Matter
Every missed appointment is lost time and revenue. But when you create a smart reminder system, you reduce no-shows and keep customers engaged.
Key benefits of automated reminders include:
- Fewer missed appointments through timely alerts.
- A user friendly message that sets clear expectations.
- Allowing businesses to save time on repetitive tasks.
- Quick response options if rescheduling is needed.
With Baluu, you can fully automate reminders while keeping a personal touch that makes your clients feel valued.
Tips for Smarter Reminders and Feedback
Before we dive into tools, let’s look at some universal tips that any business can apply:
- Time your reminders right
Send one reminder 24 hours before and another 1–2 hours before the session. This helps customers plan ahead and arrive on time. - Keep reminder emails short and clear
Always include the date, time, location (or Zoom link), and any materials they need to bring. A user friendly format sets the right expectations. - Use a strong subject line
Your reminder and feedback request emails are competing with dozens of others in the inbox. A friendly, clear subject line (e.g. “See you tomorrow at 6pm!”) grabs attention. - Don’t forget the feedback process
Send a feedback request email shortly after the event, while the experience is fresh. A simple feedback form or short survey encourages more responses. - Make it easy to provide feedback
Avoid long forms — a single question or a 1-minute survey works best. This shows you respect your customers’ busy lives and value their opinions.
Of course, while these practices are simple in theory, they can be time-consuming to manage manually.
How to Set Up Reminder Emails with Baluu
The good news? You don’t need to handle all of this manually. With custom booking software like Baluu, these best practices are built into your booking flow.
In your Listing Management page, you’ll find Notes & Auto-Emails, which make it easy to:
- Pre-event Notes → Add a welcome message, directions, or a checklist of items customers should bring. Baluu automatically includes these in confirmation and reminder emails, so attendees feel prepared. For any specific questions, feel free to contact us.
- Post-event Notes → Set up automatic follow-ups that thank attendees, share useful details, or encourage them to leave a review or complete a quick feedback form.
This way, everything you’d normally need to create and send by hand happens automatically — saving you time while improving the customer experience.
Customising Reminder Settings → By default, reminder emails are scheduled to go out 3 days before an event, but you can easily change this to suit your business. Simply go to Services > Settings > Reminders in your dashboard and choose the timing that works best. If you’ve added Pre-event Notes, these will automatically be attached to reminder emails, so your clients get both the nudge and all the useful information they need.
Automated Email Flow → Baluu takes care of the full reminder and feedback email process for both regular and online events. For example:
- Confirmation email → sent immediately after booking.
- Reminder email → sent at your chosen time (default 3 days before), including your pre-event notes.
- Follow-up email → sent right after the event, with your post-event notes.
- Review request emails → sent 1, 8, and 35 days after the event (unless the client has already left a review or unsubscribed).
This way, you’re not only reducing no-shows but also encouraging ongoing customer feedback and building stronger customer engagement — without lifting a finger.
Beyond Reminders: Why Feedback Is Essential
Sending reminders is only half the process. To build loyalty and improve your customer satisfaction, you need to start requesting feedback.
A well-timed feedback request email helps:
- Gather customer feedback on what’s working.
- Encourage co workers to use insights for better teamwork.
- Strengthen customer engagement with two-way communication.
- Ensure your service is always improving.
Put simply, feedback helps you deliver consistently high-quality sessions and encourage customers to return.
Review Request Emails in Baluu
Unlike reminder and follow-up emails, the review request email in Baluu is a standard, pre-set message. By default, it’s automatically sent to your customers after each event at specific intervals (1, 8, and 35 days later, unless they’ve already left a review or unsubscribed).
Here’s what it looks like:
Subject line: Thanks for coming!
Message:
Hi [Name],
Thanks for coming!
We would love you to share your experience with us by taking a few moments to leave a review.
Writing a review helps future attendees discover us and narrow down their choices when booking.
👉 CLICK HERE TO LEAVE REVIEW
Huge thanks from all of us!
— (School Name)
While you can’t create your own template for review requests in Baluu, the set message is designed to be clear, friendly, and effective at encouraging customer feedback. And if you prefer not to send request emails at all, you can easily switch them off in your settings.
Why Baluu Is Different
Unlike generic tools, Baluu builds reminders and feedback emails directly into the booking journey:
- Automated confirmation, reminder, and feedback request emails.
- Templates that are simple to edit and brand.
- A seamless feedback process that captures valuable feedback and insights.
This ensures your clients feel guided every step of the way, while you deliver an excellent service without the admin burden.
Final Takeaway
Automated reminders and feedback request emails aren’t just admin shortcuts — they play a crucial role in customer loyalty. They reduce no-shows, strengthen customer engagement, and collect customer feedback that drives your business forward.
With Baluu, you can:
- Create reminders and feedback emails effortlessly.
- Use ready-made email examples and a free template to get started.
- Deliver a professional, branded, and consistent customer experience.
Ready to take your bookings to the next level?
All of these features — from reminders to feedback requests — are completely free with Baluu.
Sign up now and start streamlining your bookings today.
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About Ruta Jogminaite
Expert in booking systems and appointment-based business optimization.
