Introducing the New Baluu Customer Support Center

At Baluu, our mission has always been to empower our partners with the tools and support they need to grow. Clear and transparent communication is central to that mission — but as a fast-growing startup, we sometimes face the challenge of balancing direct communication with dedicating time and resources to solving increasingly complex problems.

To better support you while we scale, we’re excited to announce the launch of our Customer Support Center.

Why a Support Center?

As our platform has grown, so have the number and complexity of support requests. Previously, feedback and requests would come through multiple channels — email, live chat, WhatsApp, and more. While effective, this often made it difficult to track progress or provide updates in real time.

The new Support Center solves this by offering a centralized hub where you can:

• ✅ Submit new requests, bug reports, or feedback
• ✅ Track the status of your personal requests
• ✅ See progress on public projects and improvements we’re working on
• ✅ Stay informed with real-time updates from our internal system

By connecting directly to our internal tools, the Support Center ensures that when we update the status of an issue on our side, you can immediately see it on yours.

Access the Support Center

You can explore the Support Center today by visiting:
👉 https://feedback.baluu.io/requests

What Happens Next

Over the coming weeks, we’ll be consolidating requests from other channels into the Support Center. If you don’t see an older request right away, don’t worry — it will be added as part of this migration.

From that point forward, all updates will live in one place, making it easier than ever to stay up to date on both your personal requests and our broader product roadmap.

A More Transparent, Reliable Support Experience

We believe the Customer Support Center represents a big step forward in how we work with our partners. It provides a more transparent, efficient, and reliable way to engage with Baluu, ensuring you always know where things stand.

We’re excited to introduce this new feature, and as always, we welcome your feedback. Your insights help us improve and make Baluu better every day.

Thank you for your continued support — we look forward to hearing from you.