Baluu is a trading name of Baluu Ltd, registered in England and Wales, No. 15949595. Registered office: 3rd Floor Paul Street, London, Greater London, England, EC2A 4NE.
These Terms and Conditions ("Ts & Cs") govern the licensing and use of baluu services, including free trials. By using our website and services, you agree to be bound by these terms.
You will be asked to give express agreement by ticking a box and by using the website, you accept the Ts & Cs in full. If you disagree with any part of these terms, you must not use the website or services.
You contract with baluu exclusively in the course of a business, not as a consumer. You must be at least 18 years of age to use the baluu website.
If you are entering into these Ts & Cs on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.
Pages within Your account via which You can purchase Premium Services and transfer to different subscription plans.
Means baluu's website found at https://baluu.co.uk/
Means a day (other than a Saturday or a Sunday) on which clearing banks are open for business in the City of London.
Means all information disclosed by one party to the other party, whether before or after the effective date of these terms, that the receiving party should reasonably understand to be confidential.
Means all applicable laws and regulations relating to the processing of personal data, including but not limited to the General Data Protection Regulation (GDPR) and any implementing legislation.
baluu may offer a free trial period for certain services. The duration and terms of the free trial will be specified at the time of registration.
During the free trial period, you will have access to the full features of the service, subject to these terms and conditions.
At the end of the free trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends.
baluu will provide the services in accordance with these terms and conditions and any applicable service level agreements.
baluu will use reasonable efforts to ensure the services are available 24/7, except for scheduled maintenance windows.
baluu will provide technical support during business hours as specified in your service plan.
baluu will maintain appropriate security measures to protect your data in accordance with industry standards.
You may use the services only for lawful purposes and in accordance with these terms.
You agree not to use the services to transmit, distribute, or store any material that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must not attempt to gain unauthorized access to any part of the services or any systems or networks connected to the services.
You acknowledge that the services are provided "as is" and "as available" without warranties of any kind.
You acknowledge that baluu may modify or discontinue features of the services with reasonable notice.
You acknowledge that you are responsible for backing up your data and that baluu is not responsible for any loss of data.
You agree to pay all fees associated with your use of the services in accordance with the pricing plan you have selected.
All fees are payable in advance and are non-refundable except as expressly provided in these terms.
baluu reserves the right to change its pricing with 30 days' notice to you.
Late payments may result in suspension or termination of your account.
Each party will maintain the confidentiality of the other party's confidential information and will not disclose it to any third party without the other party's prior written consent.
The confidentiality obligations will survive termination of these terms for a period of 5 years.
These obligations do not apply to information that is publicly available or required to be disclosed by law.
baluu retains all rights, title, and interest in and to the services, including all intellectual property rights.
You retain all rights to your content and data that you upload or create using the services.
You grant baluu a limited license to use your content solely for the purpose of providing the services to you.
These terms commence on the date you first use the services and continue until terminated.
Your subscription will automatically renew for successive periods unless cancelled in accordance with these terms.
Either party may terminate these terms with 30 days' written notice to the other party.
Upon termination, your right to use the services will cease immediately.
baluu will retain your data for 30 days following termination, after which it may be permanently deleted.
You are responsible for exporting your data before termination if you wish to retain it.
baluu's total liability to you for any claims arising out of or relating to these terms will not exceed the amount you paid to baluu in the 12 months preceding the claim.
Neither party will be liable for any indirect, incidental, special, consequential, or punitive damages.
You agree to indemnify and hold harmless baluu from any claims arising from your use of the services.
These terms constitute the entire agreement between you and baluu regarding the services.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force.
These terms may be amended by baluu with notice to you, and continued use of the services constitutes acceptance of the amended terms.
These terms do not create any partnership, joint venture, employment, or agency relationship between you and baluu.
Each party is an independent contractor and neither party has the authority to bind the other.
The data subjects whose Personal Data may be processed are Your clients who will use baluu Website to book their events and update information about themselves.
The types of Personal Data which will be processed are as follows: email address, name, phone number, business address and company number, IP and browser information.
baluu may process the Personal Data to provide the Services under these Ts & Cs.
The authorised sub-processors of Personal Data are as follows:
Sub-processor: Stripe Payments
Service provided: Payment Processing
Jurisdiction: United States
Sub-processor: Google
Service provided: Email, File Storage
Jurisdiction: United States
Sub-processor: Intercom
Service provided: Customer Support
Jurisdiction: United States
Sub-processor: Active Campaign
Service provided: Emails
Jurisdiction: United States
baluu will process your personal data in accordance with our Privacy Policy and applicable data protection laws.
You are responsible for ensuring that you have the necessary legal basis for processing any personal data that you upload to the services.
baluu will implement appropriate technical and organizational measures to protect your data.
For Partners who accept bookings without charge and who do not hold an active paid subscription to the Baluu Service, Baluu reserves the right, at its sole discretion, to limit, suspend, or discontinue the provision of booking notifications in order to prevent the incurrence of ongoing supplier fees.
Baluu further reserves the right to require the payment of a subscription fee as a condition for the continued provision of the Service. Any such subscription fee shall be communicated to Partners in advance, and continued use of the Service shall constitute acceptance of such fee.
Baluu may amend, withdraw, or otherwise vary the terms of this Fair Usage Policy at any time, and such amendments shall take effect upon publication.
If you have any questions about these terms and conditions, please contact us at legal@baluu.co.uk
Last updated: 20/08/2025