Flexibility Where You Need It: Multiple Booking Policies Are Now Live 📜

One Size Does Not Fit All: Introducing Multiple Booking Policies

Running a standard weekly yoga class requires a very different cancellation policy than hosting an all-inclusive weekend retreat. Until now, Baluu only allowed you to set one global set of terms and one cancellation policy across your entire account.

We know that one size does not always fit all, which is why we are excited to officially launch Multiple Booking Policies.

What is a Booking Policy?

A booking policy is a named, reusable set of rules that controls what happens when a customer wants to cancel or reschedule a booking. You can create them once, give them a clear name (like "Flexible", "Standard", or "Strict Non-Refundable"), and attach them to the specific tickets that need them.

Each policy gives you granular control over three main areas:

1. Tiered Cancellation Windows Instead of a simple "yes-or-no" cancellation rule, each policy now supports multiple refund tiers based on how far in advance a customer cancels. You can specify the window in days and hours for fine-grained control.

• Example: 100% refund for 7+ days notice, 50% refund for 3 to 7 days notice, and no refund for less than 3 days notice.

2. Reschedule Control Independently from your cancellation rules, each policy lets you toggle whether rescheduling is allowed and set a strict deadline. For example, you can allow rescheduling up to 2 days before the session, but lock it after that.

3. Policy-Specific Terms Each policy features an additional terms field that supports rich text. Use this to spell out the fine print for specific offerings, such as "Group bookings of 5+ are non-refundable" or "Retreat deposits are non-transferable."

How It Works in Practice

• Keep Your Default: Your account will always maintain one default policy that applies to any ticket without a specific override. We automatically generated this from your existing settings, so nothing changes for your current bookings.
• Create Custom Policies: Head to Events Settings > Booking Policies in your dashboard. You can create as many named policies as your business needs, and you can edit, archive, or swap your default at any time.
• Attach at the Ticket Level: When creating or editing a ticket on any listing, you will see a new dropdown menu. Select a specific policy for that ticket, or leave it on "Use default". This means a single event can have multiple ticket types—your regular admission ticket can be fully refundable, while your VIP early-bird ticket is non-refundable!

What Your Customers See

Policies are surfaced clearly throughout the entire booking experience so there are no surprises:

• During Checkout: A clear one-line summary appears below each ticket (e.g., "Free cancellation up to 3 days before"), alongside a link to view the full policy details.
• In the Terms Dialog: Customers can view the complete breakdown, tier by tier, for every ticket in their basket, including reschedule windows and any additional terms.
• After Booking: The policy is permanently accessible from their booking details so they always know where they stand.

Automatic Enforcement

The best part? You don't have to do the math. When a customer requests a cancellation, the system automatically resolves which policy applies to their booking, evaluates the refund tiers against the session start time, and returns the correct refund percentage. If a reschedule deadline has passed, the option simply disappears for the customer.

(Note: Partner-initiated and session-level cancellations always process a full refund regardless of the policy, so you always retain full control when circumstances change on your end!)

Get Started

Head to Events Settings > Booking Policies in your dashboard to create your first custom policy. Protect your revenue on high-value offerings and give your customers the clarity they deserve.