Meet Junno & Daniel — AI is now live across Baluu

Your customers don't stop having questions at 6pm. _"Is there space on Saturday's class?" "Can I move my booking?" "Do you do gift vouchers?"_

Junno answers those — and it doesn't just answer, it acts. It can search your classes, take bookings and reschedul, so your customers manage everything in a conversation instead of clicking through pages.

Junno also speaks your customers' language — it replies in whatever language a customer writes in, automatically, and switches with them mid-conversation. Welcoming international customers no longer means translating a thing.

Imagine a customer booking a Saturday workshop at 11pm from their sofa, over WhatsApp, in their own language, without you lifting a finger. That works today.

Some of you remember Bobby, our first AI assistant — a _deflection bot_ that read our help articles and handed you to a human when it got stuck. Useful, but it could only ever _tell_ you things, never _do_ them.

Daniel is different. Daniel is action-first. He has secure access to your account data — and _only_ your account data (which is why only owners and managers can use him) — plus real platform tools he uses on your behalf:

- 🎯 Segment your customers — "show me everyone who booked in the last 3 months but hasn't been back"

- 🎟️ Edit your tickets and listings — change a price, fix a description, done in seconds

- 📨 Write a better newsletter — both the copy and the design

- 🛠️ Build pages for your Website V2 — describe what you want, watch it appear

Bobby answered questions. Daniel clears your to-do list. Find him via the assistant button in your dashboard sidebar.

These features run on AI models we pay for per use, so we've gone with credits rather than baking the cost into everyone's plan. Every month we grant you free credits based on your plan tier — no card, no catch — specifically so you can test all of this yourself. Usage is split into two separate pools — one for your team (Daniel), one for your customers (Junno) — so you always know where your credits go.

For those who've asked us for an API for years: MCP is the open standard that AI agents like ChatGPT and Claude use to connect to other platforms. With Baluu's MCP, those agents can interact with your account directly — create a booking, fetch upcoming sessions, and more. It doesn't use credits, and it's open today as an early-access feature for those who want to experiment.

The free credits are already in your account. Open your dashboard, click the assistant button, and ask Daniel to do something you've been putting off — _"find my customers who haven't booked since March"_ is a good start.
We think this is the biggest change to Baluu since we launched online booking. We'd love to hear what you automate first.

Not strictly AI, but worth a mention: if you know another class, studio or experience business that would love Baluu, refer them and earn. When a business you refer signs up, you'll earn 20% of what Baluu makes from them for their first 12 months — credited to your account and used automatically to offset your booking commission fees. No cash to chase, no cap on referrals. Grab your referral link at [app.baluu.io/referrals](https://app.baluu.io/referrals).

— The Baluu team